Transparent refund guidelines to ensure your peace of mind. Learn exactly when you're eligible for a refund and how our process works.
At X6RR LLC, we stand behind the quality of our Xbox profile services. We understand that sometimes services may not meet expectations, which is why we offer transparent refunds under specific conditions. Our goal is to ensure every customer is satisfied with their purchase. All refund requests must be submitted within 14 days of purchase to allow adequate time for review and processing. This timeframe ensures we can investigate claims thoroughly while keeping the process timely and fair.
Timing is important. Here's exactly how our refund window and processing timeline works.
You have 14 days from the purchase date to submit a refund request. This window begins on the date your payment was processed, not the date you received the service. Requests submitted after 14 days cannot be reviewed.
After you submit your refund request, our support team will review all details within 48 business hours. We'll evaluate your claim, check order records, and verify the circumstances of your request.
Once approved, refunds are processed within 5-7 business days back to your original payment method. Some payment processors may take an additional 3-5 days to display the credit in your account.
Refunds are approved when the service fails to meet our commitments or technical issues prevent delivery.
The service was not delivered within the agreed timeframe (typically 24-72 hours depending on the service type) due to issues on our end. This includes cases where we fail to process your order or are unable to access your account.
The service did not deliver the promised results (e.g., Xbox followers were not added, gamerscore was not updated, or profile visibility was not enhanced). You must provide evidence (screenshots, video proof) that the service was not applied correctly.
The service could not be applied due to technical limitations, API errors, or platform restrictions beyond your control. This applies only if you provided accurate account details and followed all setup instructions correctly.
If your account is suspended or the service is reversed after we completed it, and the issue is verified to be caused by a problem with our service quality (not your account history), you may be eligible for a refund. Refunds are at our discretion.
You were charged multiple times for the same order due to a payment processing error on our end. Contact support immediately with proof of the duplicate charge and we will issue a refund for the excess charges.
Understanding when we cannot issue refunds helps set clear expectations.
You provided incorrect account information (wrong gamertag, email, or credentials), failed to follow setup instructions, or made a mistake during the order process. We cannot refund if the issue stems from your input.
You changed your mind after the service was initiated or completed. Once the service begins processing, it cannot be reversed. All sales of services are final unless a service failure is proven.
If your Xbox account is suspended or banned by Microsoft due to your account's history of violations (prior suspensions, ToS violations, etc.), this is not our responsibility. We cannot refund based on pre-existing account restrictions.
Refund requests submitted more than 14 days after purchase cannot be processed. This policy applies to all refund reasons. Check your purchase confirmation email for the exact purchase date.
Digital services cannot be "returned" like physical products. Once initiated, they are non-refundable unless there's a legitimate service failure on our end.
Initiating a chargeback or payment dispute without first contacting our support team may result in account suspension. Always reach out to us first to resolve the issue.
Follow these steps to submit your refund request. The more details you provide, the faster we can process your claim.
Collect your order ID, transaction ID (from receipt), purchase email, and any evidence (screenshots, videos) showing the issue.
Use our Contact Us form or email support@x6rr.com with subject line 'Refund Request - [Order ID]'.
Clearly explain what went wrong, when it happened, and include all relevant information. Be specific and detailed.
We'll review your request within 48 hours and respond via email with approval, partial refund, or denial with explanation.
Some situations may result in partial refunds rather than full refunds.
If a service is partially delivered (e.g., you purchased 5,000 followers but only 2,500 were added), we may offer a partial refund for the undelivered portion. For example, a $50 order with 50% delivery may receive a $25 refund after verification.
If you purchased a bundle with multiple services and only one failed, we may issue a refund only for the failed component. Full refunds are only issued if the entire bundle is affected.
If Microsoft reverses our service (removes followers, resets gamerscore, etc.), we may offer a partial or full refund at our discretion, depending on the cause and whether it was due to service quality or account factors.
If you had a pre-existing account restriction that we discovered only after processing the service, we may offer a partial or full refund. Contact us with proof of the restriction.
We strongly encourage you to contact our support team before initiating any chargeback or payment dispute. Opening a dispute without contacting us first:
Our support team can often resolve issues much faster than the chargeback process. If you have an issue, email us first with details and evidence. We're committed to making things right.
Quick answers to common refund policy questions.
It depends on the reason. If your account was suspended due to our service quality issues, you may be eligible. If suspended due to your account history or ToS violations, we cannot refund. Contact us with proof and we'll investigate.
You'll receive an email within 48 hours of submission. Check your spam/promotions folder if you don't see it. If you don't hear back in 48 hours, email support@x6rr.com.
Approved refunds are processed within 5-7 business days. Your payment processor may take an additional 3-5 days to display the credit. This varies by bank and card issuer.
You can reapply if you have new evidence or information. Include the original rejection email and explain what new information you have. Reapplications will be reviewed.
For Shopify/Whop payment issues, contact their support directly. For service-related issues (what we delivered), contact us at support@x6rr.com with your order details.
Promotional discounts don't change refund eligibility. Refunds are issued for the amount you paid, regardless of discounts applied at purchase.